RETURNS & REPAIRS
HOW DO I RETURN AN ITEM?
1. Describe your reason for return:
Let us know the nature of your inquiry and we will respond promptly. We will help determine the best course of action to address the issue. Often local solutions can be found.
2. Once Your Return Request is Confirmed
Re-pack the item(s) in its original shipping carton exactly as it was received.
Address it to:
PO Box 4534
Drop off and post the package COD (when under warranty) at your local Australia Post Office.
30 DAY TRIAL RETURN POLICY RULES
Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Portable Near Infrared Sauna Products must be undamaged, unmarred, and unstained. Bulbs and stools are not returnable. $20 per bulb will be deducted from purchase price.
Goods will be inspected upon return. Identified damages due to user abuse will be noted and evaluated, and will result in a proportional reduction of the refund amount.
Please take care to re-pack items exactly as received in order to avoid damage during return shipping. Damage due to poorly packed items are not covered and will be deducted from the refund.
Lifestyle Integration is not responsible for personal data or items left in returned merchandise.
Lifestyle Integration is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.
WHAT ABOUT WARRANTIED REPAIRS?
All our Portable Near Infrared Sauna Products are warranted against defects in manufacturing and workmanship for a period of 2 years after the date of purchase, as per our 2 Year Limited Warranty Policy.
If your warranted defective product is accepted for return, 10-20 business days will be required for repair or replacement before your repaired product or replacement product is shipped out to you. All repaired or replacement products will be shipped by ground courier service and a tracking number will be emailed to you once the shipment is in transport.
Refer to the return procedure described above to return your Product for repair.
We have received units back that have been perfectly operational. For example, a home fuse board was overloaded when the sauna was plugged in and multiple other appliances were being used at the same time. This is not a fault within the unit. In circumstances where the unit is operational when we receive it, the responsibility for the cost of return shipment is not born by Lifestyle Integration and will need to be paid by the purchaser. To minimise issues such as this is why we need to confirm your return request.
WHAT ABOUT NON-WARRANTIED REPAIRS?
Rest assured that our Handmade Products are built with strict quality controls and will last many, many years if properly taken care of. For non-warranted repairs, we make every attempt to repair your Portable Near Infrared Sauna Product quickly and affordably. We charge a rate of $60 per hour for repairs. The cost of repair will be determined after we receive the Product and have analyzed the Product’s condition and the nature of the repair.
Return shipping expenses are the responsibility of the customer.
TERMS & CONDITIONS
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Australian and other copyright laws and is the property of Lifestyle Integration PTY LTD. The collective work includes works that are licensed to Lifestyle Integration PTY LTD. Copyright 2017, Lifestyle Integration PTY LTD ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Lifestyle Integration PTY LTD or purchasing Lifestyle Integration PTY LTD products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Lifestyle Integration PTY LTD or to purchase Lifestyle Integration PTY LTD products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Lifestyle Integration PTY LTD. You further agree not to change or delete any proprietary notices from materials downloaded from the site. All site trademarks, service marks and trade names of Lifestyle Integration PTY LTD used in the site are trademarks or registered trademarks of Lifestyle Integration PTY LTD.
1. GENERAL WEBSITE TERMS
Website Performance & Mutability
The performance of the Lifestyle Integration PTY LTD website and all information contained within, downloaded or accessed from the website are provided to you on an “as is” basis, without warranties or guarantees of any kind whatsoever, including, but not limited to, any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. We reserve the right to modify, disable access to or discontinue, temporarily or permanently, any part or all of this website or any information contained thereon without liability or notice to Users.
As a Lifestyle Integration PTY LTD website User, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Lifestyle Integration PTY LTD nor any of our partners, affiliates or related subsidiaries, nor any individual involved in the creation, production, or distribution of this website warrant that the functions contained within or on will be uninterrupted or error-free, that errors will be corrected, or that this website or the server(s) that make them available are free of viruses or other harmful components. Affiliates and related subsidiaries can include but are not limited to, employees, data providers, our friends, allies or other partners. In no way will Lifestyle Integration PTY LTD be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages arising from the use or the performance of this website.
Price Listing Error
In the event that a Lifestyle Integration PTY LTD product is mistakenly listed at an incorrect price, Lifestyle Integration PTY LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Lifestyle Integration PTY LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Lifestyle Integration PTY LTD shall issue a credit to your credit card account in the amount of the incorrect price.
Your use of this site shall be governed in all respects by the laws of the state of Queensland, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Lifestyle Integration PTY LTD products) shall be in the state or federal courts located in Queensland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Lifestyle Integration PTY LTD products) must be commenced within one (1) year after the claim or cause of action arises. Lifestyle Integration PTY LTD s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Lifestyle Integration PTY LTD may assign its rights and duties under this Agreement to any party at any time without notice to you.
3rd Party Links
In an attempt to provide increased value to our visitors, Lifestyle Integration PTY LTD may link to sites operated by third parties. However, even if the third party is affiliated with Lifestyle Integration PTY LTD, Lifestyle Integration PTY LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Lifestyle Integration PTY LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Lifestyle Integration PTY LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).
Lifestyle Integration PTY LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Lifestyle Integration PTY LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Lifestyle Integration PTY LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Lifestyle Integration PTY LTD in its sole discretion.
B. LIMITATION OF LIABILITY
Lifestyle Integration PTY LTD WILL NOT BE/IS NOT LIABLE FOR:
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY TO USE THE Lifestyle Integration PTY LTD WEBSITE OR THE SERVICES, RESULTING FROM ANY MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE Lifestyle Integration PTY LTD WEBSITE.
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND RESULTING FROM LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF USER TRANSMISSIONS OR DATA OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF Lifestyle Integration PTY LTD HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
C. WEBSITE TERMS ENFORCEABILITY
D. ADDITIONAL INFORMATION
Mail: PO Box 4534, Cairns, Queensland, 4870
Lifestyle Integration PTY LTD (the “Company”) respects the privacy concerns of the users of its website, ww.nirsauna.com.au and lifestyleintegration.com.au and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
USE OF INFORMATION
As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.
CHILDREN AGE 13 AND UNDER
The Company recognizes the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
- Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
- Know the sites your kids are visiting and which sites are appropriate.
- Look for Website privacy policies. Know how your child’s information is treated.
- Check out the FTC’s site for more tips on protecting children’s privacy online
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
LINKS TO EXTERNAL SITES
BULLETIN BOARDS AND CHAT AREAS
Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features. Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us atincluding a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
CONTACT INFORMATION FOR COMPLAINTS OR CONCERNS
If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via regular mail: Lifestyle Integration PO Box 4534, Cairns, Queensland 4870
In provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
YOUR ACCEPTANCE OF THESE TERMS
Last Updated: May, 2017